Accommodation test Exam study (Knowledge of the accommodation industry) | Recruitment site for foreigners-Hataraku JAPAN

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Accommodation field

Specified skill evaluation test guide
Exam study (knowledge of the lodging industry)

Ada fungsi terjemahan otomatis untuk bahasa Indonesia.

What does it mean to work at a hotel/ryokan?

To protect the lives and properties of our customers

・ Guidance for evacuation in the event of an earthquake or fire
・Injury allowance
・Knowledge and response to allergies so that customers can eat with peace of mind
It is necessary to acquire the correct knowledge to protect the safety and security of customers.

Providing a comfortable space for customers

- Facility is kept clean
・Careful response and provision of services by staff *At hotels and inns, customers pay a service charge in addition to the accommodation fee.
 A service charge is the amount that you pay in addition to the price of the service you provide.
 Let's always try to create a space where customers feel comfortable, such as proper reception, correct language and behavior.

Many staff work together

There are many staff at the accommodation facility.
For example, front desk, restaurant, bell, housekeeping, and many others.
Therefore, while sharing information and cooperating with other staff members, it is important to value communication not only with customers but also between staff members so that customers can be happy.

Jobs related to local tourism

Staying overnight is one of the pleasures of traveling, but visiting tourist spots around hotels and ryokan, and eating meals using local vegetables and fish can be a different kind of enjoyment than usual.
Customers do not know much about the surroundings of hotels and inns, so it is necessary for them to be able to quickly guide them to places nearby where they can go sightseeing, eat delicious food, or buy souvenirs. I have.

What is "Omotenashi"?

Feel like a customer

Before the customer asks you to do something, be willing to do what you think makes you happy.
"Omotenashi" does not have a manual.
"Omotenashi" is not memorized actions, but heartfelt service.
In addition to mastering the manual, always think of ways to provide better service.
Be careful not to think about yourself or the convenience of the company first, but to think and act with the customer first.

Take care of each and every customer

It is very important that everyone staying at a hotel or inn is provided with the same service.
However, there are many different types of customers, such as grandparents, people with physical illnesses, families with small children, people with allergies, people from overseas who cannot speak Japanese, and so on.
Let's think about "service (hospitality) that reaches the customer" from the customer's feelings, such as "How can I make them happy?" and "Is there anything I can do to help?"

Do not reveal your private information

Hotels and inns keep a lot of private information such as the name, address, and age of guests.
If you disclose information to anyone other than the facility that is working on the information you learned here, you will be breaking the law and may be punished.
Hotels and ryokans may lose their trust in you, and you may be expelled and charged for your money.
Private information entrusted to us by customers is subject to detailed rules at hotels and inns, so please be sure to follow them.